Covid19, the deadly and highly contagious disease caused by the novel coronavirus that was first reported late last year, has already tested our country’s healthcare delivery system, and it is almost certainly not even close to peaking yet. Here at Fast Layne Solutions, we are, as always, focused on how to help small- to medium-sized independent medical practices, so today’s blog post is about how technology can assist these vital players (and the patients who rely on them) in this crisis in their tireless efforts to serve patients, while also helping them keep their offices operationally and financially viable. We will conclude with some specific additional measures that Fast Layne Solutions will be taking to help out.
Let’s start with social distancing. It is absolutely vital that we minimize human-to-human contact to stem the spread of the virus. For any medical procedure that does not require in-person consultation, we strongly recommend e-visits, aka telehealth. If your office is not already equipped to do telehealth visits, please contact us. For the duration of the Covid19 pandemic, we are waiving much of the implementation cost for our clients and, for qualifying practices, will amortize the rest over one year. We will work to get you set up on telehealth extremely quickly, as it is embedded into the patient portal that we provide with our EMRx and Revenue Cycle Management offering (see iClaim below). With just a few clicks, you can be seeing a patient anywhere in the world in a secure, HIPAA-compliant environment. (Because Apple will not sign a BAA, FaceTime, for example, is not compliant. Do not make that risky and potentially expensive mistake.) In the same portal, your patients can make appointments and even pay for their visits, as well as message your office, review their records, and check lab results.
Another way your office can facilitate social distancing is to get rid of the old practice of having patients arrive early to fill out paperwork. Using our portal, patients fill in their paperwork online in advance, and your office staff see it as highlighted entries ready for them to check and confirm before making them permanent entries into the patients’ records. As noted above, that same portal can also minimize face-to-face interactions by facilitating online payments, scheduling, records and results retrievals, and messaging.
Now we need to discuss an unpleasant topic, doctors and practice administrators. The insurance companies have waived certain co-pays related directly to testing, but this will not impact any other costs to patients, including actual treatment. Independent doctors already struggle with denials, claim rejections, and outstanding patient debt even at the best of times. During this crisis, those problems will only grow. So let’s look at how we can use technology to help minimize the impact on your practice so that you can continue serving your patients:
By ensuring that every single one of your patients who is covered by insurance has their claims properly submitted and paid by the insurance companies, you can not only survive but thrive in this challenging time.
Technology has an important role to play in this crisis, and we are ready to help you implement it quickly and efficiently to minimize negative outcomes for both you and your patients.
To further assist doctors and their patients at this difficult time, Fast Layne Solutions is also offering a monthly 5% rebate to any of our clients who are in a position to offer medical care to uninsured patients, in order to help them defer those costs. This offer remains in effect until the pandemic is declared over by the WHO.
For the duration of the crisis, we will also be donating 5% of our clients’ monthly invoices to the Center for Disaster Philanthropy’s Covid19 Response Fund.
We want to close by thanking our tireless and brave healthcare workers who will be on the front line in the battle against Covid19. You are our heroes and America’s best hope.